Privacy Policy

1. Introduction

At Zervup, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback management platform (the "Service"). Please read this policy carefully to understand our practices regarding your information.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, organization name
• Business Information: Location details, employee information, business category
• Payment Information: Billing address, payment method details (processed securely by Stripe)
• Communication: Messages you send to us, support inquiries, feedback

2.2 Customer Feedback Data

• Ratings and reviews submitted by your customers
• Customer names (if optionally provided)
• Customer contact information (if optionally provided)
• Photos uploaded with reviews
• Timestamp and location of feedback submission

2.3 Automatically Collected Information

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the Service
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send notifications about feedback, alerts, and service updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Personalize and improve your experience
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Within Your Organization

Feedback data is shared with authorized users in your organization based on their access permissions.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe: Payment processing
• Amazon Web Services (AWS): Cloud hosting and storage
• Email Service Providers: Notification delivery

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain and use information to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal information within 90 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our Service
• Improve our Service based on usage patterns

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: